Relocation Counselor Remote

Job Locations CA-ON-Mississauga
ID
2021-2542
Category
Relocation Services
Type
Regular Full-Time

Overview

Join our worldwide team of global mobility professionals as we expand our suite of services throughout Canada. CapRelo delivers best-in-class relocation and assignment services on a global platform, and our goal is to make the relocation process easy for everyone involved. At CapRelo, we strive to attract and the best and the brightest who bring their unique capabilities to take our company to the next level. If you’re looking for your next great opportunity in global mobility, you may have found it!

Responsibilities

Reasons you'll love working here:

 

We offer a comprehensive employer-paid benefits.

 

  • Remote Workplace: Our CapRelo Canada Team is 100% virtual.
  • Competitive Pay: Competitive compensation on a bi-weekly pay schedule.
  • Employer-paid benefits for medical, dental, life insurance.
  • Matching contribution to Retirement Savings Plan.
  • Company-Paid Holidays and Generous Vacation Package.
  • EAP Program.
  • Career development: CapRelo invests in each employee’s career path and is committed to the growth of our employees and our business. Focused career development with your manager and the support of the Shared Services team includes Weekly 1:1s, Individual Development Plans, bi-annual Performance Reviews, and a host of online self-directed and live training opportunities.
  • Stay active: Our global wellness program offers opportunities to stay connected with the team, learn more about personal, financial, and community wellness, and incentivizes participants who adopt healthier habits.
     

What you'll be doing:

 

  • Overseeing execution of relocation policy and the entire relocation process, evaluation of transferee needs, management of activities carried out by third party service partners,
  • Reviewing and explaining client relocation policies, procedures, processes, and benefits to transferees.
  • Providing consultative advice to transferees and corporate clients.
  • Managing policy components to assure compliance and financial risk management.
  • Managing policy exceptions as directed by the client
  • Managing and coordinating services/referrals and sharing information between service providers and transferees for Home Marketing and Home Sale (could include BVO and GBO), Mortgage Services (consultation and/or resources), Appraisals, Home Inspections, BMAs, Home Purchase, Rental Assistance, Lease Cancellation, Temporary Housing, Household Goods Shipment, and more.
  • Following up on placed orders with service partners and conveying appointment dates, due dates, pack/load/delivery dates, etc. 
  • Coordinating and communicating with the Client Services Director, appropriate internal and external service partners, and client contact relative to day-to-day activities.
  • Partnership with internal teams on expense processing.
  • Cross train (and be trained) and ability to cover for teammates when needed.
  • Maintaining transferee files with comprehensive audit trails and notes, and our database to ensure accurate information about the vendor services and client liaising is input and tracked. Running reports from our database to ensure system information is current and accurate.
  • Process Improvement - internal and external process review and recommendations.
  • Maintaining a professional and positive work attitude and team spirit.
  • Representing self and CapRelo in a professional manner at all times.
  • Participating in special projects.

Qualifications

  • High School diploma.
  • Must be fluent in French (Canadian) .
  • You have 3+ years’ relocation/real estate related experience.
  • Industry credentials to include global mobility certification.
  • Exceptional organizational, communication, and interpersonal skills.
  • Computer and data management/reporting experience.
  • Demonstrated excellence in customer service and working in a team environment.
  • You can multi-task and work at a fast-pace – minding due dates and deadlines.
  • You like solving problems, researching, digging at processes to learn more about them, identifying and recommending solutions.
  • Strong attention to detail

About

About CapRelo

 

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

 

Benefits

 

  • In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
  • World-class retirement savings programs 
  • Recruitment and customer referral bonuses
  • Company-paid life insurance and accidental death benefits
  • Voluntary protection programs for employees and their families
  • Service recognition programs
  • Safety & performance bonuses
  • Tuition reimbursement and student loan repayment assistance
  • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
  • Medical and Dependent Care Flexible Spending Accounts (FSAs)
  • Health Savings Account (HSA) with employer matching contribution

    Equal Opportunity/Affirmative Action Employer

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