Associate Relocation Counselor

Job Locations US-VA-Sterling
ID
2021-2578
Category
Relocation Services
Type
Regular Part-Time

Overview

Responsible for program, administrative, and clerical support for relocation counselors.  Works closely with relocation counselors to understand client programs to facilitate smooth service deliver to transferee and client.  

Responsibilities

  • Places referrals for marketing assistance, home find service, rental assistance, temporary quarters, etc.
  • May be asked to communicate vendor and service information to transferee.
  • Follows up on place referrals to include information on appointment dates, ERC forms, listing information, marketing activity, home finding activity, referral fees, etc.
  • Places orders for appraisals, inspections title, BMA’s, household goods, etc.
  • Follows up on placed orders to include information on appointment dates, due dates on various reports, pack/load/delivery dates and invoices for services.
  • Updates database system, fills in appropriate screens and fields to assure system information is current and accurate.
  • Monitors data integrity by regularly running reports and identifying errors, obtaining correct information and updating files.
  • Does HHG pack/load/delivery day phone calls to transferee. Updates system and notes.
  • Processes resale contacts, transferee offers and support paperwork for relocation counselor(s).
  • Re-rates HHG estimates for relocation counselor(s).
  • Maintains files keeping paperwork in proper order.
  • Works closely with relocation counselor(s) to understand client(s) program to facilitate smooth service deliver to transferee and clients.
  • May serve rental or household goods-only level files.
  • Works with accounting team in processing invoices and payments.
  • Helps to facilitate processing of expense reports and expense administration reports.
  • Helps to maintain vendor information in database and track vendor performance.
  • Prepares reports and documents from database, Excel and Word as requested.
  • Provides telephone overage for relocation counselor(s)
  • Provides coverage for administrative assistants.

Qualifications

  • Strong administrative and organizational skills.
  • Mortgage, real estate, or settlement experience preferred.
  • Strong computer, database, and Microsoft Office experience.
  • 2+ years of college or strong academic history.

About

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

 

Benefits

 

In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:

  • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
  • Recruitment and customer referral bonuses
  • Company-paid life insurance and accidental death benefits
  • Voluntary protection programs for employees and their families
  • Service recognition programs
  • Safety & performance bonuses
  • Tuition reimbursement and student loan repayment assistance
  • Discounted membership @ Gold’s Gyms (corporate locations) nationwide
  • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
  • Medical and Dependent Care Flexible Spending Accounts (FSAs)

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