Relocation Consultant - Remote

Job Locations US-VA-Sterling
ID
2021-2605
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Provide relocation services to transferees based on the client’s relocation policy and an evaluation of the transferee’s needs and interests as determined by an interview conducted by the Relocation Consultant. Services and related benefit consultation may include home marketing, property management, home purchase, rental finding, lease cancellation, relocation related travel, temporary housing, and household goods movement. The Relocation Consultant works for the best interest of the transferee and client in policy consultation and assistance with relocation matters.

 

Responsibilities

  • Relocation Policy Consultation
  • Review and explain client relocation policies, procedures and benefits to transferees
  • Manage policy components to assure compliance
  • Manage policy exceptions as directed by the client
  • Relocation Services
  • Assess transferee needs and provide services and resources to meet those needs
  • Manage and coordinate services and benefits to possibly include Temporary Living, Home Marketing and Home Sale (could include BVO and GBO), Mortgage (consultation and/or resources), Home Purchase, Rental-Departure and Destination, Expense Management, Household Goods Movement, pre hire tours, and any future approved services
  • Coordinate and communicate with Senior Team Lead, appropriate internal and external service providers, and appropriate client contact regarding day-to-day management of assigned transferee activity
  • Monitor progress and assure transferee’s satisfaction with services
  • Maintain files and computer database on assigned transferees and activities
  • Regularly communication and coordinate with transferees and agents
  • Provide the highest quality service possible to transferees
  • Maintain a professional and positive work attitude and team spirit
  • Represent self and CapRelo in a professional manner at all times

 

Qualifications

  • High School diploma
  • 3+ years’ relocation/real estate related experience
  • Very good organizational, communication and interpersonal skills
  • International experience a plus (not required)
  • Computer and data management experience

 

 

About

About CapRelo

 

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

 

Benefits

In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:

  • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
  • Recruitment and customer referral bonuses
  • Company-paid life insurance and accidental death benefits
  • Voluntary protection programs for employees and their families
  • Service recognition programs
  • Safety & performance bonuses
  • Tuition reimbursement and student loan repayment assistance
  • Discounted membership @ Gold’s Gyms (corporate locations) nationwide
  • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
  • Medical and Dependent Care Flexible Spending Accounts (FSAs)
  • Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer

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