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As a Senior Relocation Consultant, you are responsible for assisting the Team Lead in providing comprehensive relocation services for corporate clients and their transferring families. You are responsible for the successful service delivery of all relocation services utilized by clients, including relocation policy counseling, home marketing assistance, Buyer Value Option (BVO), Guaranteed Buy out (GBO) administration, home search/home purchase services, mortgage assistance, temporary living assistance, household goods move management, financial administration, etc. The Senior Relocation Consultant also monitors the performance and timely response of vendors assigned to assist with or...
As a Level II Relocation Consultant, your role involves offering relocation services to transferees per the client’s relocation policy. This entails assessing the needs of the transferee and providing services that may encompass various aspects such as home marketing assistance, Buyer Value Option (BVO), Guaranteed Buy out (GBO), property management, home purchase aid, rental support, lease cancellation, relocation-related travel arrangements, temporary accommodation, and household goods transportation. The Relocation Consultant operates with the transferee's and client's best interests in mind, offering policy advice and aiding in relocation issues.
Under the supervision of manager, establishes, maintains, and creates customized reports for internal and client reporting requirements. Identifies, distinguishes and analyses multiple sets of data, using high-level quantitative and analytical skills to ensure accurate, timely, and clearly represented reports. Duties may include tactical and strategic operations analysis, identifying performance trends, assessing business/industry trends, reviewing and interpreting sales, financial, or transactional data. Considers customer requirements to determine proper design and representation of data on reports and identifies new sources of data and methods to improve...
Provides leadership and executive management of client teams, and expertise to drive growth, strategic vision, profitability, and unsurpassed customer service delivery to assigned clients. Ensures that employees receive training and understand the goals and objectives of service delivery to clients. Consults and educates clients in all aspects of the mobility industry. Guides service delivery teams to ensure an effective front line, customer centric service to our clients, transferees, suppliers and internal customers. Assists the COO in developing processes to ensure quality control in service delivery, billing, and reporting. Assists the VP of Sales in securing new business.