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This role supports clients with expense management services, helping them streamline processes, reduce relocation costs, and improve efficiency. The position involves assessing client needs, configuring systems, and integrating expense management tools with online platforms. It also provides expertise in payroll and tax-related processes, including year-end gross-ups, while ensuring accurate and timely client deliverables. The role partners closely with global teams, supports client presentations, and serves as a backup to the Director of Expense Management.
Provides leadership and executive management of client teams, and expertise to drive growth, strategic vision, profitability, and unsurpassed customer service delivery to assigned clients. Ensures that employees receive training and understand the goals and objectives of service delivery to clients. Consults and educates clients in all aspects of the mobility industry. Guides service delivery teams to ensure an effective front line, customer centric service to our clients, transferees, suppliers and internal customers. Assists the COO in developing processes to ensure quality control in service delivery, billing, and reporting. Assists the VP of Sales in securing new business.
